You’re in a customer’s home to address an issue with a window you’ve installed, but you’re dealing with a problem you have never seen before, and you’re stumped. You have options...
MAKE A SERIES OF PHONE CALLS
looking for someone who has seen this before and can help
ATTEMPT TO GOOGLE THE PROBLEM
and hope it doesn’t make you look like a complete fool
ADMIT YOU DON’T KNOW WHAT TO DO
and schedule a second visit to correct the problem
... but each of them is less than ideal for you or your customer.
NOW YOU HAVE A BETTER OPTION.
Support On-Site puts a live Sunrise Support Tech in the home with you on-demand.
All you need is an Apple or Android device and an internet connection, and you can connect with one of our support experts at the exact moment help is needed! Support On-Site lets you go into a home with absolute confidence you have the resources available to address any problem, because a Sunrise Support Tech is only a text, phone, or video chat away. With Support On-site you give your homeowners the kind of service they expect, while allowing us to help you be more efficient and effective on every call.
7 OF 10 CONSUMERS ARE WILLING TO SPEND MORE
with a company they believed provided excellent customer service.
47% OF CUSTOMERS CITE FAST RESPONSE TO A COMPLAINT
or inquiry as essential to having an ideal customer experience.
78% OF A HAPPY CUSTOMER EXPERIENCE
lies in the customer interacting with a competent service rep.
FINISH EVERY INSTALL, EVERY TIME.
OUR NEW APP FEATURES...
Instant messaging
Video chat
Direct email
Customer service links
Tech service links
More features
For more information, or to get the contact information for the Sunrise Support Team, please contact your Territory Sales Manager, or email our Director of Marketing, Joe Mills:
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
